TomTom Spark 3 refusing to find satellites even with quickGPS updated.

Spudwick

I have a TomTom Spark 3 that I've used for a couple of years now and never had any issues. I went for a run last night and half way through the GPS just stopped working and the signal strength indicator on the display was showing 0 bars. This morning the watch is still refusing to find satellites, 0 signal bars even after 5mins or so of waiting. I have plugged it into my computer and ensured the quickGPS is updated (which it is, tick on "about" screen on watch). I've even factory reset it through the connect desktop software but this has had no effect. Any help would be gratefully received!

Watch is running 1.7.64

tfarabaugh

My guess is that the GPS chip failed, in which case the watch is trashed. You are outside of warranty and TT does not offer a repair service so there is not much they will do. You can try contacting Support and see, but it is likely time to move on to another brand (TT Sports went out of business 18 months ago and ceased all production and development). To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Chat (there is no longer phone or email support available for watches).

tfarabaugh

My guess is that the GPS chip failed, in which case the watch is trashed. You are outside of warranty and TT does not offer a repair service so there is not much they will do. You can try contacting Support and see, but it is likely time to move on to another brand (TT Sports went out of business 18 months ago and ceased all production and development). To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Chat (there is no longer phone or email support available for watches).