Register missing GPS

havard.faller_2018havard.faller_2018 Posts: 2 [Apprentice Seeker]
One of my TomTom Via, are forgotten on unknown place. On MyDriveConnect, this item have been erased.
Are the unit then used by another user?
Can I find out who are using my GPS?

Answers

  • lampardlampard Posts: 3,884 TomTom Moderator
    Hi there,

    Sorry for my late reply! I can see that there's a VIA device who's serial number ends with 3316 linked to your account. Unfortunately, while it is not possible to track any of the lost/stolen devices, we can block them on our server which will prevent any further use. A blocked unit cannot be registered to any TomTom account and cannot be updated.

    I have included an article from our Support website which covers this information in more detail. Please get in touch with our support with the serial number of lost device and they'll be able to help you further in this case.

    Cheers, lampard

  • havard.faller_2018havard.faller_2018 Posts: 2 [Apprentice Seeker]
    The device ending on 3316 is notthemisding one. It’s one of the two I still have in use.
    Please do not block that one or the Rider 400.
    The missing one are a third on, who are not on my TomTom account any more.
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