TT Go 620 Screen auto rotate

John10160 Registered Users Posts: 4
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
I just bought this device and when I first started it, the screen would auto rotate when the device was turned upside down. I then updated it, and now it will not. This device is useless without this feature as I can only mount it upside down. I want the device to auto rotate. I had a Via 1435 and loved it, and then TT said it is not supporting the maps for this model and I should get this one. Well, this GO 620 is giant step backwards. Yes, it looks pretty, but it doesn't function as well.


  • DougLap
    DougLap Posts: 9,830
    edited March 2019
    Hi @John10160

    You can rotate the holder 180 degrees.

  • YamFazMan
    YamFazMan Posts: 20,792
    edited November 2019

    The GO 620 screen does not Auto Rotate
    Only the New NAV4 & NAV5 Rider 4/5xx Motorcycle range auto rotate
    Landscape to portrait

    Windscreen Mount...
    Twist the Mount around the ball 180 Degrees

    For Mounting on the Dashboard



    Do you mean the Driving View doesn't rotate in the direction of travel
    Have you tapped the Direction of travel Arrowhead Icon
    Note... The flattened squat Arrowhead Icon
    This action will select the North-up Overview Planning Map instead of the Driving view Map ???
    See link for a previous Post and My reply

  • Majosufe
    Majosufe Registered Users Posts: 1
    New Traveler
    @DougLap, great answer! So easy that I have never had that clue. Wow, I'm getting old or exaggerating the KISS principle!
  • Sevenn
    Sevenn Registered Users Posts: 1
    Apprentice Seeker
    I bought a GO620 not quite 3 months ago and now it won't turn on. How to I contact somebody/anybody from TomTom about a replacement device. I tried but get stuck in a loop and nobody will answer me. This has been going on now for over a week. Can someone advise if there is an actual person I can speak/email to/with to get a replacement please.
  • dhn
    dhn Posts: 33,382
    I don't know why you are posting in this thread but, nevertheless, here is the support number:

    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • DougLap
    DougLap Posts: 9,830
    edited November 2019
    Hi @Sevenn

    Further to @dhn's advice when you ring customer support do not answer the questions but wait for an agent to answer.