I just bought this device and when I first started it, the screen would auto rotate when the device was turned upside down. I then updated it, and now it will not. This device is useless without this feature as I can only mount it upside down. I want the device to auto rotate. I had a Via 1435 and loved it, and then TT said it is not supporting the maps for this model and I should get this one. Well, this GO 620 is giant step backwards. Yes, it looks pretty, but it doesn't function as well.
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Superuser
You can rotate the holder 180 degrees.
Doug
Superusers
@John10160
The GO 620 screen does not Auto Rotate
Only the New NAV4 & NAV5 Rider 4/5xx Motorcycle range auto rotate
Landscape to portrait
Windscreen Mount...
Twist the Mount around the ball 180 Degrees
For Mounting on the Dashboard
Or
Do you mean the Driving View doesn't rotate in the direction of travel
Have you tapped the Direction of travel Arrowhead Icon
Note... The flattened squat Arrowhead Icon
This action will select the North-up Overview Planning Map instead of the Driving view Map ???
See link for a previous Post and My reply
https://discussions.tomtom.com/en/discussion/comment/1624516/#Comment_1624516
ATB YFM
Superusers
Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST
Superuser
Further to @dhn's advice when you ring customer support do not answer the questions but wait for an agent to answer.
Doug