windows wont recognise my usb connection??

marky67 Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using MyDrive Connect
hi guys, ive come to update my Tom tom start 25 and both laptops saying usb not recognised. aAny ideas??


  • WhiteSapphire
    WhiteSapphire Registered Users Posts: 39
    Renowned Trailblazer
    edited March 2019
    Hi @Marky67,

    With very little to go on, it's difficult to know where to start, or where you're at in the overall scheme of things, but just to begin with, are you using the original USB cable that came with your device? Do you have the correct device interface software installed? (I'm not familiar with the Start series, so I can only assume it would use either, "TomTom Home" or "TomTom My Drive Connect"). And lastly, which version of Windows are you using?

    All of these things can have a major impact on the problem.


    White Sapphire
  • YamFazMan
    YamFazMan Posts: 21,132

    "BK">Start 25, 2GB + micro-SDHC, MyDrive Connect NAV3 Eol
    "BL">Start 25, 4GB + micro-SDHC, MyDrive Connect NAV3
    "BQ">Start 25, 8GB + micro-SDHC, MyDrive Connect NAV3

    Update using... TomTom My Drive Connect


  • DougLap
    DougLap Posts: 10,024
    Hi @marky67

    Have you got your Usb Cable from Start 25 plugged directly into the imputes and not into a USB hub.