WiFi Authentication Problem although it says "Saved"?
Paul ffoulkes
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Hi, trying to set up wifi on a new BT Hub but keep getting the above message
0
Best Answer
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Hi @Paul ffoulkes
I assume you have a Go5200 not 5300 as in your profile.
If so Check that any Favourites ie MyPlaces a, Poi and Route files you ahem on your unit are visible when you log into your MyDrive Account not Mydrive Connect.
If so do a Full rest and re-enter your Wifi details and see if it logs in .If it does and works okay until you turn the unit off and then on again then there could be a setting that needs changing in your BT Router. My BT Router 4 is fine.so if you are happy you could try a Reset of the router which is probably a pin hole or a button on the back.
When you do a reset the GO5200 should restore all your favourites, Poi and Route files via the inbuilt Mobile Sim even when not connecting to the Wifi.
All the best.
Doug5
Answers
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Hi @Paul ffoulkes
I assume you have a Go5200 not 5300 as in your profile.
If so Check that any Favourites ie MyPlaces a, Poi and Route files you ahem on your unit are visible when you log into your MyDrive Account not Mydrive Connect.
If so do a Full rest and re-enter your Wifi details and see if it logs in .If it does and works okay until you turn the unit off and then on again then there could be a setting that needs changing in your BT Router. My BT Router 4 is fine.so if you are happy you could try a Reset of the router which is probably a pin hole or a button on the back.
When you do a reset the GO5200 should restore all your favourites, Poi and Route files via the inbuilt Mobile Sim even when not connecting to the Wifi.
All the best.
Doug5 -
Hi Doug, I will try the reset as you suggest and will let you know the outcome. It's just that I have not used the 5200 since last August 2018 and have upgraded the BT Smart Hub in that time.
Kind regards....Paul0 -
Hi
@Paul ffoulkes
If your GO 5200 is connected to the PC/Laptop and using the USB lead as a power supply??? and if MyDrive Connect is running in the Background ???....
The USB connection will take priority over the Wi-Fi connection
Note... The NAV5 Wi-Fi devices require registration login over Wi-Fi
(You can get an error "Opps something has gone wrong")
Use a alternate power supply to power your device while logging in with your username and password or fully charge the device for 2 Hours and log in with your username and password with the device running on its own power
You can also try...
With your device turned off and not connected to your PC/Laptop
Right Click on the Tomtom icon on the PC Taskbar to access the Setting menu and Click 'Quit' to exit MyDrive Connect
Connect you device to your PC/Laptop... Turn your device (Should Auto Start)
Tap Tap 4Dot (.... Menu) --> Wi-Fi should be active... login with your username and password
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The NAV5 (Wi-Fi) devices like you’re GO 620 update using Wi-Fi...
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB
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Option... (1) Connected Wifi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s, when complete update the remaining items one at a time
Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required You can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Setting --> Maps
ATB YFM1
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