WiFi Authentication Problem although it says "Saved"?

Paul ffoulkes
Paul ffoulkes Registered Users Posts: 2
New Seeker
Hi, trying to set up wifi on a new BT Hub but keep getting the above message

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  • Paul ffoulkes
    Paul ffoulkes Registered Users Posts: 2
    New Seeker
    Hi Doug, I will try the reset as you suggest and will let you know the outcome. It's just that I have not used the 5200 since last August 2018 and have upgraded the BT Smart Hub in that time.
    Kind regards....Paul
  • YamFazMan
    YamFazMan Posts: 20,806
    Superuser
    Hi
    @Paul ffoulkes

    If your GO 5200 is connected to the PC/Laptop and using the USB lead as a power supply??? and if MyDrive Connect is running in the Background ???....
    The USB connection will take priority over the Wi-Fi connection
    Note... The NAV5 Wi-Fi devices require registration login over Wi-Fi
    (You can get an error "Opps something has gone wrong")
    Use a alternate power supply to power your device while logging in with your username and password or fully charge the device for 2 Hours and log in with your username and password with the device running on its own power
    You can also try...
    With your device turned off and not connected to your PC/Laptop
    Right Click on the Tomtom icon on the PC Taskbar to access the Setting menu and Click 'Quit' to exit MyDrive Connect
    Connect you device to your PC/Laptop... Turn your device (Should Auto Start)
    Tap Tap 4Dot (.... Menu) --> Wi-Fi should be active... login with your username and password
    _____________________________________
    _____________________________________

    The NAV5 (Wi-Fi) devices like you’re GO 620 update using Wi-Fi...
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wifi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required You can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar

    870d2bce-aa69-408c-b876-cf4aeb5e2fb5.png
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    ATB YFM
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