Anyone else scammed by tech?

Scamalert
Scamalert Registered Users Posts: 1
New Seeker
in Travel lounge
Yesterday we were using the chat line to get help updating our tomtom. Our chat operator said we needed tech support. Tech called. I allowed access to my computer for help. Tech showed a screen of "foreign invasion" attempts and said I needed apple protection. Switched me to an apple screen and I got an operator on my phone saying I had all these issues with my computer.
I got suspicious as just had a new firewall and cleaning Ended call. Anyone else have this happen?

Answers

  • dhn
    dhn Posts: 33,382
    Superuser
    What chatline were you using? Canada doesn't offer a chat for support, just phone lines. Sure sounds fishy to me.

    Proper phone numbers:
    Canada (en)
    1 877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
  • VikramK
    VikramK Administrators Posts: 13,801
    Moderator
    edited March 2019
    Hi @Scamalert

    Thanks for the heads up on this and sorry for my late reply.

    btw did you also land on the website which @IabC mentions in his comment here:

    https://discussions.tomtom.com/en/discussion/comment/1631455/#Comment_1631455

    I am just gathering more information to help our team investigate this better.

    Would you be able to tell us the flow, how you landed on this scamming website?

    Regards
    Vikram :)

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