can't do Latest update - timer on screen with no changes

OliTess
OliTess Registered Users Posts: 2
Apprentice Traveler
Hi all, I have done the latest update using TomTom home, as per the guide and when re-inserting the SD card in my car, I can only see a timer for hours, with no update. What to do?

Answers

  • Carminat
    Carminat Registered Users Posts: 990
    Revered Pioneer
    Wait for @VikramK to see this post and come along and fix it for you - from identical previous posts, it seems that is the only way it can be resolved!!!
  • OliTess
    OliTess Registered Users Posts: 2
    Apprentice Traveler
    ok thanks I will wait for @VikramK to come and check the post
  • VikramK
    VikramK Administrators Posts: 14,332
    Moderator
    Hi @OliTess

    Welcome to the community!

    I see the active map on your account. So it should be offered for download when connected to TomTom HOME.

    On this FAQ:https://uk.support.tomtom.com/app/answers/detail/a_id/18349

    Could you try the steps 1/2/3/4

    Now download the W Europe map I assigned to your account instead installing the map from the backup.

    Regards
    Vikram :)