I have yet another broken strap, they come with an 18month warranty. After half an hour I find live chat, only to be told that when they replace a strap, the replacement only gets a 6 month warranty!! Are they kidding? If my car burst into flames on the drive home, a new one doesn't come with a 1year.
They even admitted the strap is a known problem, but I got totally stonewalled, wouldn't even give me an email to complain to. Awful