I have yet another broken strap, they come with an 18month warranty. After half an hour I find live chat, only to be told that when they replace a strap, the replacement only gets a 6 month warranty!! Are they kidding? If my car burst into flames on the drive home, a new one doesn't come with a 1year.
They even admitted the strap is a known problem, but I got totally stonewalled, wouldn't even give me an email to complain to. Awful
2
Answers
Superuser
Try a Soft Reset ie Turn the unit on and then when ready press and hold the ON/Off button for about 20 seconds plus until you hear the drumroll sound then let the button go.
If that does not work then check your account on the My Drive Website and if you my Places and Any Poi and route files you have on the device are saved there then:-
Tap menu
Tap Settings
Tap System
Tap Reset Device.
This will return the unit to the Out the Box position except the current Operating software and Map versions are not changed. Re set the device up and when it connects to your account it should restore your data .
If that does not work then Contacting Customer support is required. There are no phone lines with so many working from home. Does this help you gat through.
https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services
Doug