Hi, I've had my runner 3 for 2 years now and no issues. Recently it wouldn't upload to the app on my phone although it seemed to be still connected. I did a factory reset and am trying to pair once again. When I go to "Phone-pair new" and go right, it just jumps back to the settings menu, even if I keep my finger on the button to go right. I can't keep the pair new screen open long enough for it to pair to my phone.