TomTom Home 'No device connected'

Giorgio Riccardo

I have just bought an update (for Via 130/135; C/NO BOxxxxDxxxxx). When starting TomTom HOME I get the notification: No device connected. But it is connected! I have connected it several times now. What can I do?

Mod edit: Please do not post any personal information on a public forum!

nabu

https://www.tomtom.com/fr_fr/mydrive-connect/

Lochfrass

HI
For yor Via 130/135 you must use MyDrive Connect.
http://uk.support.tomtom.com/app/answers/detail/a_id/12428/related/1

TomTom Home is for older devices

Greetings from Germany

PeterDK

My Drive connect can't make a backup of my Start25. TomTOm HOME can't see my device, which My Drive connect at least can. Troubleshooting tell me to run TomTom Home as administrator, or reset my device which I once did and lost all my data . Letting a web-based app run as administrator with full rights. Are they crazy or stupid? My next device will not be TomTom.