Battery

Gronnie
Registered Users Posts: 2 
New Seeker

New Seeker
i cannot get my tomtom watch to hold charge. I have let the battery run down, I have done a reset and full reset. I have tried charging from USB and from plug.
The best I can get is the watch showing 3/4 battery but when I go to use it it says no battery and shuts down.
The best I can get is the watch showing 3/4 battery but when I go to use it it says no battery and shuts down.
1
Answers
-
If you search the forums you will find this is a known issue for many users with the recent updates. Try letting the battery fully drain and then do a factory reset and if that does not work go to this post and ask the moderator to roll back your firmware version to 1.3.255 which may fix it.
https://en.discussions.tomtom.com/spark-spark-3-runner-2-and-runner-3-473/software-version-rollback-requests-battery-issues-runner-spark-watch-series-1030088
It could also just be that the battery is worn out (they seem to last 2-3 years) and it is time for a new watch.0 -
I won't be buying Tomtom again, this is only 1.5yrs old - given the price.
0 -
-
tfarabaugh wrote: »
really they out off of the market? and the tech support?0 -
i cannot get my tomtom watch to hold charge. I have let the battery run down, I have done a reset and full reset. I have tried charging from USB and from plug.
The best I can get is the watch showing 3/4 battery but when I go to use it it says no battery and shuts down.
you fixed the problem? i have the same0