Battery

Gronnie
Gronnie Registered Users Posts: 2
New Seeker
edited January 24 in TomTom Sports
i cannot get my tomtom watch to hold charge. I have let the battery run down, I have done a reset and full reset. I have tried charging from USB and from plug.
The best I can get is the watch showing 3/4 battery but when I go to use it it says no battery and shuts down.

Answers

  • tfarabaugh
    tfarabaugh Posts: 16,938
    Superuser
    edited March 2019
    If you search the forums you will find this is a known issue for many users with the recent updates. Try letting the battery fully drain and then do a factory reset and if that does not work go to this post and ask the moderator to roll back your firmware version to 1.3.255 which may fix it.

    https://en.discussions.tomtom.com/spark-spark-3-runner-2-and-runner-3-473/software-version-rollback-requests-battery-issues-runner-spark-watch-series-1030088

    It could also just be that the battery is worn out (they seem to last 2-3 years) and it is time for a new watch.
  • Gronnie
    Gronnie Registered Users Posts: 2
    New Seeker
    I won't be buying Tomtom again, this is only 1.5yrs old - given the price.
  • tfarabaugh
    tfarabaugh Posts: 16,938
    Superuser
    Gronnie wrote: »
    I won't be buying Tomtom again, this is only 1.5yrs old - given the price.

    Considering they went out of business just about 1.5 years ago you definitely should not buy another one, even if you could.
  • ezekiel100
    ezekiel100 Registered Users Posts: 4
    Apprentice Traveler
    tfarabaugh wrote: »
    Gronnie wrote: »
    I won't be buying Tomtom again, this is only 1.5yrs old - given the price.

    Considering they went out of business just about 1.5 years ago you definitely should not buy another one, even if you could.

    really they out off of the market? and the tech support?
  • ezekiel100
    ezekiel100 Registered Users Posts: 4
    Apprentice Traveler
    Gronnie wrote: »
    i cannot get my tomtom watch to hold charge. I have let the battery run down, I have done a reset and full reset. I have tried charging from USB and from plug.
    The best I can get is the watch showing 3/4 battery but when I go to use it it says no battery and shuts down.

    you fixed the problem? i have the same