software update — TomTom Community

software update

VegarudVegarud Posts: 4 [Apprentice Seeker]
received a letter from Renault - require software update before 6 April 2019. having problems

Answers

  • VegarudVegarud Posts: 4 [Apprentice Seeker]
    received a letter from Renault - require software update before 6 April 2019. having problems
  • VikramKVikramK Posts: 11,624 Moderator
    Hi @Vegarud

    Could you add some more information about the problem, please?

    Thanks
    Vikram
  • VikramKVikramK Posts: 11,624 Moderator
    edited March 2019
    Hi @Vegaurd

    Thanks for your email..

    I see you received an update from Renault regarding the WNRO update.

    But it is still not clear to me about the problems you are having with your device.

    What is the current state?

    Regards
    Vikram
  • VegarudVegarud Posts: 4 [Apprentice Seeker]
    Hi Vikram, I would need your assistance to guide me for the update of the software please. I tried but ould not do it.
  • VikramKVikramK Posts: 11,624 Moderator
    Hi @Vegarud

    Unfortunately, I don't see the built-in device linked to your account. So unable to check what the problem could be... ;(

    Could you PM me the serial number of the device, please?

    Thanks
    Vikram
  • AngryCustomer1AngryCustomer1 Posts: 7 [Master Explorer]
    I did the software update and purchased maps at the same time on my laptop, I inserted the SD card back into the car following the correct instructions. When inserting the SD card back I got an egg timer, then a green screen with picture of a sat nat with a red cross with a had and an arrow to remove the SD card. I have done all the trouble shooting and still does not work. Wednesday (27/03/19) I took the car to the Renault dealership for a diagnostics (£108.00) to be told I need a new Sat Nav (£778.28+ VAT) and a new SD Card ((£122.04+ VAT) and then on top of that would also be labour. Has anyone else had this very expensive problem from the free update? TomTom will not take responsibility and Renault case handler will not take my calls.
  • CarminatCarminat Posts: 989 [Revered Pioneer]
    @AngryCustomer1 - I read new posts and it annoys me when you post the same thing multiple times in separate threads. Stop doing it please!!!!!
  • VegarudVegarud Posts: 4 [Apprentice Seeker]
    Thanks Vikram, I finally succeeded with the email link I have been sent. All updated.
    regards
    Vega
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