My watch has lost all my activities from 2015 to the present day.

ajg12358
ajg12358 Registered Users Posts: 4
Apprentice Traveler
edited January 24 in TomTom Sports
Is there anything I can do?

It's serial number is HC63531-03310 model 8RSOO

Answers

  • tfarabaugh
    tfarabaugh Posts: 16,932
    Superuser
    Your watch does not have any activities to lose. The History is just the summary data for the last 10 activities, there are no details and it is not recoverable data. When it hits 10 it drops the oldest one. Did you do a factory reset, which will delete the history? All of your activities are still loaded onto the MySports platform.
  • ajg12358
    ajg12358 Registered Users Posts: 4
    Apprentice Traveler
    Thank you for your reply. I don't think I was clear enough! When I access my activities on TomTom on my pc, it only has my activities up to 2015. It seems to have lost the last 4 years' worth.