Why won’t my Start 52 update to the latest map?

Iancowy Registered Users Posts: 1
New Seeker
Bought a second hand Start 52 and the maps have not been updated for 82 months! Connected to MyDrive, updated and installed (or so it said) but it is still running a map from 2012. Advice much appreciated please


  • DougLap
    DougLap Posts: 10,168
    edited March 2019
    Hi @Iancowy

    Was the unit originally sold with Lifetime updates if not you will have to pay for Map, Camera and Traffic updates. It will do a Software update.

    One thing you probably should do is Contact Customer Support and check if it has Lifetime updates also because if it has not been updated for that long Tomtom may have to reset the units account settings.

    Until you contact CS keep an eye out here as one of the TT Mods may be able to do it for you and tell you here.

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