GPS failure Go 6100

From 'about' - GPRS Status Disconnected ((null), 0,2,11,0,0) Model 16.00.152
I no longer get traffic updates, doing a reset makes the situation worse because it kills connection to MyDrive, connection to MyDrive restores when a new update comes out. I suspect it is a hardware issue. Do TomTom do repairs at customers cost? Probably just needs a new sim card.
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