Sports Connect won't sync/update my TomTom Runner (oops, something has gone wrong)

OllieMorris
OllieMorris Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I'm trying to update my TomTom runner using sports connect which i have downloaded on my windows 10 laptop. I am trying to update it so i can see my progress on my phone. Whenever i connect my watch to the PC and try to update it, this screen shows up after it has 'connected' If anyone knows a way this can be fixed then a reply would be great!lrigdc0xx31g.png

Answers

  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    I would try to perform a reset on your watch using the recovery mode, follow these steps:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed. If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.
    3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
    4. Release the button and wait for Sports Connect to show Update.
    5. Click Update in Sports Connect.