Watch refuses to charge

hydromojo
hydromojo Registered Users Posts: 1
Apprentice Seeker
edited January 24 in TomTom Sports
Hello - My TomTom spark 3 refuses to charge anymore. all i see is a grey screen, even after an overnight charge. I tried connecting it to my laptop but the software doesnt even recognize it.
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Answers

  • tfarabaugh
    tfarabaugh Posts: 17,004
     Superuser
    It sounds like a bad dock, is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.

    If you are under warranty contact Support, otherwise you will need to buy a new dock (assuming that is the issue) or move on to a new watch brand. To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Email Us or Chat (there is no longer phone support available for watches).

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