maps deleted

steve_cool

Hi I have a go 720, I wanted to add some updates to my device, but to do so I had to delete some files and I deleted all my maps without backing them up, ( idiot I know ) now there are no maps on my tomtom is there any way I can reinstall them, thank you.

Steve

VikramK

Hi @steve_cool

I have activated the map on your account.

Connect the device to TomTom HOME and you should be able to download a fresh map.

Regards
Vikram

dhn

@steve_cool

Connect your device to the computer with Home running. In Home, go to Manage my Device (2nd screen), items on computer, maps, what shows there?

VikramK

Hi @steve-cool

Could you do a soft reset and check again, please?

Regards
Vikram

VikramK

Hi @steve_cool

I have activated the map on your account.

Connect the device to TomTom HOME and you should be able to download a fresh map.

Regards
Vikram

steve_cool

Thank you Vikramk, how do I get me united kingdom & Europe maps back, I deleted them by mistake to free up some space for updates, they went into a file on my computer somewhere is there any way I can get them back.
Steve

dhn

@steve_cool

Connect your device to the computer with Home running. In Home, go to Manage my Device (2nd screen), items on computer, maps, what shows there?

steve_cool

on the tomtom home there is. items on device & remove items from computer, on this list there are, applications 1...maps 1 eastern Europe,..voices ...safety cameras,...quickgpsfixdata, & phone connection settings...… & the third option is items on your computer..on this there is only safety cameras 1

steve_cool

still no luck, I have lost all my uk & Europe maps except for eastern Europe, how can I reinstall them.
Steve

DougLap

Hi @steve_cool

maybe @VikramK can look at this again with the additional request.

Doug

steve_cool

Thanks Doug, did you see my previous answer to your question?

on the tomtom home there is. items on device & remove items from computer, on this list there are, applications 1...maps 1 eastern Europe,..voices ...safety cameras,...quickgpsfixdata, & phone connection settings...… & the third option is items on your computer..on this there is only safety cameras 1

VikramK

Hi @steve_cool

I swapped it with a different map..

Could you please check of updates again?

Thanks
Vikram

steve_cool

VikramK wrote: »

Hi @steve_cool

I swapped it with a different map..

Could you please check of updates again?

Thanks
Vikram

It says there are no updates.

steve_cool

just checked again the updates are there, will update now and get back to you.
Thank you.

Steve

VikramK

Hi @steve-cool

Could you do a soft reset and check again, please?

Regards
Vikram

steve_cool

Everything is ok now, back to how it was, i can`t thank you enough for all your help, thank you so much.

Steve

samerz

Hello. I just wanted to update my maps on my 11 y old Tomtom XL. I downloaded Home and did the updates recommended and it said "success". Now my device has " No Maps" at all. Home says "no updates available". I have no back up. Can you help me to get my Tomtom back, even with my old non-updated maps? Pleaaase