Just purchased a Go Essential 6" and inserted a 16gb SD card to transfer data to and from MyDrive on the MacBook Pro. I managed to copy across two files from MyRoutes from the device using the the SD card. However, I deleted the folders/files on the SD card and thereafter unable to transfer any files from the device as it states: 'Memory Card Un-recongized' using the memory card. Files will transfer using the USB from MyDrive to the device but the SD Card Un-recongized. I tried formatting the SD Card from the device and the MacBook and even using the 'SD Memory Card Formatter'. Even tried the drum reboot a couple of times but still no joy... Any advice would be grateful, cheers..
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Answers
Superusers
Superuser
You probably have but just to confirm if you are formatting the SD card for use in a Tomtom unit you have to format it to Fat32.
Doug
Superuser
Sorry to have to say this that some makes of cards are not recognised by Tomtom units. As @dhn has suggested can you get a Sandisk or Samsung from a reliable source and that should sort you out. Some have had problems with Sandiisks etc from Ebay as they are Fake.
Doug
Superuser
@Poggs
An observation, I don't use microSD for the tracks (only for Maps) but this advice from the HelpLine makes me react.
To my knowledge, TomTom devices recognize only the FAT32 format for microSD cards. This is the default format for any SDHC card between 2 and 32GB.
With 'SD Memory Card Formatter' try to format this microSD 16GB in FAT32 (Not FAT or exFAT)
https://www.sdcard.org/downloads/formatter_4/
Then put the microSD card in the TomTom device and:
==> go to the main menu of your device (4Dots ....)/Settings/System/Format the memory card/choose the option "Tracks/Routes"
Or do a Soft Reset:
- Press and hold the Power button for about 30 seconds until you hear a drum sound, then release the button.
The formatting starts automatically after the Reset, on the screen choose the option "Tracks/Routes".
See if it brings improvement.
Regards.
Superuser
As @LAURE123 says Fat32. See this page from TT which clearly confirms that.
https://uk.support.tomtom.com/app/answers/detail/a_id/2634/kw/format sd card
Doug