TOM TOM GO 5000 — TomTom Community


LucciLucci Posts: 1 [Apprentice Seeker]
The above machine has today been updated with a new map. However, it will not turn off? I have tried to rest the machine and followed all the normal routines to reset it, but nothing happens.

Can anyone help?


  • DougLapDougLap Posts: 6,914
    Hi @Lucci

    If you cannot do a Soft Reset, ie Hold down ON/OFF button for around 20 seconds until you hear the Drumroll then a Full Rest is the next option.

    Tap Menu
    Tap Settings
    Tap System
    Tap Reset Device

    Once you do this you will have to set the unit up again.

    This will remove all you data ie Favourites, Poi and Route files but they should be visible on the MyDrive website when you log into your account. If they are there then they should restore when you start up your GO5000. It does not need to be connected for this as it will do the restoring of your data via the Inbuilt Mobile Sim.

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