Which Unit Do I Really Have and More

eagllvr_24

I have used my drive to make a route and have tried to load to my unit, but no luck. When I try to find out which unit I have the website says it is a Start 50 or 55. When I look at other places it says that it is only a Start. Now I use home and my drive connect says my unit is not compatible, so that leads me to believe it is only a Start. Now when I went into my file drawer of manuals the only one i have is for an XL, which could be my previous one but the screen shots in it look alot like my current unit. Anyway I would like to be able to load my route I made on to a unit and if I need to upgrade then I will have to think about it. Thank you.

YamFazMan

Hi
@eagllvr_24

See... Tomtom FAQ
Find the model of your navigation device and what software it uses
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US

ATB YFM

eagllvr_24

Thanks for the reply YamFazMan, but the serial number on mine begins with "GZ" which is not a choice given on that drop down menu.

YamFazMan

Hi
@eagllvr_24

There's No GZ Listed for the UK, US or OZ

Could you recheck maybe Its G2 ???

UK... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
US... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
OZ... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU

ATB YFM

eagllvr_24

It is GZ. There was one spot on a support page where I had only GU or GZ as a choice. When I chose GZ it said it was a Start 50 or Start 55, but if that was so I am not able to do things that I should so that is why I am trying to figure this out.

Lochfrass

Take a look in the Device
Tap Menu/Settings/System /Info
I hope there you can see the Serial of your device

eagllvr_24

Found out the issue with me finding the GZ in the drop down was that the website was set for UK not US. So it says that it is either a Start 50 (2012) or Start 55 and says they update through TomTom Home.