upgrade fail

GM199

i have bought a map upgrade online and tried to download it by connecting to tomtomconnect through my pc and 3 times it has got to 97 per cent then said failed. It has also wiped the existing map of the device so no i have nothing.

DougLap

Hi @GM199

The system deletes the old map first to create space.

Does the help

https://www.youtube.com/watch?time_continue=26&v=z502asG7Ams

Doug