How do I connect my tomtom to my computer?

KimL19 Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using MyDrive Connect
I have downloaded my Drive and registered an account my device is plugged into my laptop via the usb cable that came with the device. The device is saying that it is "connecting to your computer" however my device is not showing on My drive.

can anyone help or know why this is happening as I need to update the maps on my device.