MyDrive Connect-VIA Can no longer connect device to the computer

jeffleuschjeffleusch Posts: 1 [Apprentice Seeker]
edited March 7 in MyDrive Connect
My TomTom Via will no longer connect or be recognized by the MyDrive Connect. When I plug my device into the computer it powers on, but doesn't connect. I've uninstalled and reinstalled MyDrive Connect to no avail.
I read the FAQ and it says to go to device manager and Network Adapters and look for a TomTom device or unknown device. None of those are there either. What do I need to do?
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