Can't Reset my Device

CaptainFourbars

My device is locked on the OS Data screen (small white text on black background). I can't even switch it off. NOWHERE can I find guidance on how to do a hard reset and since I cannot get beyond that screen - even after letting it run flat and then start again, none of the soft reset options apply. I can't even find a little pinhole for a factory reset. Its a Via 1605TM also called a Start 60.

DougLap

Hi @CaptainFourbars

Can you get this to work.

https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device#latest

If not then I would suggest you contact Customer Support.

Doug

CaptainFourbars

Thanks, Doug. I tried all that but nothing works to rid me of that black screen with white text other than running the battery flat. So in that condition, pressing the on/off button, tapping it, holding it, etc has ZERO effect.

The unusual absence of a hard reset button is what does me in. Customer Support can't suggest anything different. And I just renewed a subscription on it too! I am convinced its just a software corruption but total inability to hard reset/restore and start again means it is now useless, a shame indeed.

Looks like my days of using a separate GPS navigator are coming to an end. Waze on my phone is free and works perfectly and in real time.

dhn

The power button on the device may be stuck. Electronics stores may sell sprays that can be used to loosen up the button.

CaptainFourbars

dhn wrote: »

The power button on the device may be stuck. Electronics stores may sell sprays that can be used to loosen up the button.

A good thought. Certainly worth a try. Although the switch certainly FEELS like it moves as normal, has always been kept in a clean environment and is not overused. But as you suggest, these things DO happen.

I will try to find something and give it a whirl. It would be such a shame to lose this otherwise great device over a 5 cent switch! Thanks.

CaptainFourbars

dhn wrote: »

The power button on the device may be stuck. Electronics stores may sell sprays that can be used to loosen up the button.

I bought a can of special electrical contact spray and applied it but sadly, it made not a blind bit of difference. It was a very good idea, nevertheless for which I thank you.

Sadly, I feel I must now accept the reality that my little used, wide screen TomTom device, up to date and with a newly added paid subscription to safety cameras for a year is now deceased. Very probably only for the lack of a hard reset button like every other electronic device known to civilised man. Sadder still, it looks like the end of the road for me with-in-car navigators, which served me well from the very earliest models.. Waze is clearly the winner.