VIA message that the battery is flat and needs power

taylor1 Registered Users Posts: 4
Apprentice Seeker
edited March 2019 in MyDrive Connect
y dose my tomtom via keep saying that the battery is flat and switching off when its is attached to the power as when I turn the car off it gose into sleep mode but then says battery is flat


  • DougLap
    DougLap Posts: 9,827
    Hi @taylor1

    Are you using the supplied Cigarette socket or are you plugging the USB end of the cable into a USB socket on your car. If the latter then the output to the unit is only about 0.5amp whereas the supplied socket is 1.5amp. The extra power is needed to run the unit and charge it up as well.

    prolonged use in an USB socket will result in the unit going in to battery save mode and eventually it will close down.