Issue with 620 Map Update

hambyrdhambyrd Posts: 2 [New Seeker]
So I bought the 620 at a truck stop, I'm a trucker, I was excited to start using it. I connected the device to my cell phone hotspot and began enjoying it's features. It did, though, inform me that I was not using the most up to date maps, and that it could download them for me.

I complied and the nightmare began.

It spent hours downloading a 6+gb file and never reached beyond 15% finally, I gave up and canceled the download. This was a mistake. to make room for the update, the current maps must have been deleted. No prompt or notification was given of this. But, after I canceled my download just so I could USE THE DAMN GPS, I was sent to an immovable default screen that said "You don't have any maps, you'll need at least one map to use this device."

This screen would allow me to choose a method to connect to the internet, so when I got to a truck stop with WiFi-for-purchase I paid and connected my phone to the WiFi, and then the device. Obviously, the GPS has no browser functionality with which one can log in to any community WiFi which requires just that. This shouldn't have come as a surprise, after all, the device apparently can't even spare enough hard drive space to retain the old maps until the new maps have finished downloading.

I decided to download the "My Drive" application on my laptop and try to get the update that way. What I found was even more aggravating. The "My Drive" doesn't allow you to simply DOWNLOAD THE UPDATE AND STORE IT ON YOUR COMPUTER. Instead, the stupid software requires your computer to simply act as a conduit through which the maps will be delivered to one's TomTom. This is stupid, I see no point in it. If TomTom is really THIS worried about their proprietary information being accessed through means other that their own device, they could at least allow for zip files that only their MyDrive can decode.

So, I connected my TomTom to my laptop and opened the MyDrive application. Nothing happened. I tried to get back to the screen on the TomTom that gave me the option to "Connect to WiFi" or "Plug in USB to computer". I couldn't navigate to that screen. I'd get a "You need to add a map first" screen, click the "add map" button and be confronted with a "You don't have any maps! -- To purchase one, go to tomtom/com/maps"

I turned off the device and turned back on. Same issue. I Help the power button for 20+ seconds. Same issue. I Started the device WHILE plugged into computer. Same issue. I started device while NOT plugged into computer. Same issue. I restarted the "My Drive" application and repeated above steps. SAME ISSUE.

I then began writing this post, and looked over at the device for a direct quote of a screen and found that it had began downloading and is now currently at 8%.

So, the lesson here is .... ?

Hopefully I'll have enough time left in my 'premium WiFi' for this download to complete.

Answers

  • hambyrdhambyrd Posts: 2 [New Seeker]
    Got to 11% and then said "Update Failed -- Please try to download again -- If continues, contact tomtom.com/support
  • YamFazManYamFazMan Posts: 14,504 Superusers
    Hi
    @hambyrd

    Also see...
    The NAV5 (Wi-Fi) devices like you’re Go620 normally update using Wi-Fi...
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...


    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
Sign In or Register to comment.

Who's Online45

ArminP
ArminP
Dob72
Dob72
DougLap
DougLap
Elchdoktor
Elchdoktor
Monkeh
Monkeh
Space0815
Space0815
straucdieb63
straucdieb63
TomDone
TomDone
+37 Guests