MyDrive Connect Problems

NorbJr
NorbJr Registered Users Posts: 2
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Okay, so I got a Tom Tom 5200 Wifi a week ago and I've been trying to register it to my account ever since, but with no luck.

When I load up MyDrive Connect and plug in my Sat Nav, I only get this screen and nothing else.

https://imgur.com/FeE1sp7

My sat Nav says it is fully updated and I just am not sure on what to do to get past this screen.

Any help would be much appreciated, thank you! :)

Answers

  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @NorbJr

    Your GO5200 is a Wifi device for your updates you have 2 possibilities:

    - directly with Wifi without using your computer.
    or
    - with your computer only for the internet connection by installing before the program MyDrive Connect (MDC).

    In both solutions, all the management and the launching of the updates are done in the device
    ==> Main Menu 4Dots..../Settings/Updates and New Items

    To connect to your TomTom account, it's also in your device (register your new device)
    ==> Main Menu (4Dots....)/Settings/My Drive/ your email and passworld

    For updates, don't do them all at the same time. The NaVCore first alone, then the map alone, then the speed cameras, etc...
    During the download if you use Wifi, connect your device to a power source, a main charger (2A smartphone) or a PC only for power (with MDC not active)

    For more information see this FAQ and video:
    https://uk.support.tomtom.com/app/answers/detail/a_id/22781
    And
    https://uk.support.tomtom.com/app/getstarted/p/4303

    Regards.