Help for my GO Essential

brando
brando Registered Users Posts: 2
New Seeker
good evening I bought yesterday tomtom go essential I tried to update it with computer I'm going to download but when it comes to 20% I always opss no connection and try again always starts from 10% without combining anything you can help me I do not know what to do.
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  • brando
    brando Registered Users Posts: 2
    New Seeker
    edited March 2019
    good day with my tomtom go essential I go to download via usb for the update but when it comes to 20% tells me that the connection and fall I go back to download starts from 10% and falls to 20% is no longer what to do .HELP
  • YamFazMan
    YamFazMan Posts: 20,834
     Superuser
    edited March 2019
    Hi
    @brando

    Re "Download/installation interrupted".....
    Are your USB ports set for power saving "USB Selective Suspend"
    The Computer Manufacturers appear to be setting "USB Selective Suspend" to ON as default
    Especially Laptops, maybe to improve the look of the battery life
    See... https://discussions.tomtom.com/en/discussion/comment/1626443/#Comment_1626443

    ATB YFM