Running activity doesn't count any distance and speed — TomTom Community

Spark, Spark 3, Runner 2 and Runner 3

Running activity doesn't count any distance and speed

halskihalski Posts: 6 [Apprentice Traveler]
edited March 2019 in Spark, Spark 3, Runner 2 and Runner 3
Hi, I have an issue with running training on my watch, I doesen`t count any distance and speed. It works fine if I switch to bike. What can be a reason?

Answers

  • tfarabaughtfarabaugh Posts: 16,734
    Superusers
    Are you running outdoors or on a treadmill? If on a treadmill are you in treadmill mode and not running mode, which requires GPS? Have you tried a factory reset?
  • halskihalski Posts: 6 [Apprentice Traveler]
    I`m running outdoor.
  • tfarabaughtfarabaugh Posts: 16,734
    Superusers
    halski wrote: »
    I`m running outdoor.

    Did you try a factory reset? Once uploaded do you get distance and a map? Are you sure you simply do not have the display set to a different metric?
  • halskihalski Posts: 6 [Apprentice Traveler]
    Yes, I`ve tried couple of times, It works fine with all the other trainings except running. It`s not calculating speed, pace, distance. Nothing. That`s why i`st weird. Must me some software issue. But I don`t know how to downdgrade firmware.
  • tfarabaughtfarabaugh Posts: 16,734
    Superusers
    halski wrote: »
    Yes, I`ve tried couple of times, It works fine with all the other trainings except running. It`s not calculating speed, pace, distance. Nothing. That`s why i`st weird. Must me some software issue. But I don`t know how to downdgrade firmware.

    Downgrading the firmware will not make a difference, a factory rest should do it unless the GPS chip is bad. Does it show distance and pace in cycling mode?
  • halskihalski Posts: 6 [Apprentice Traveler]
    In the cycling mode everything is ok.
  • tfarabaughtfarabaugh Posts: 16,734
    Superusers
    halski wrote: »
    In the cycling mode everything is ok.

    If a factory reset did not help you can request a firmware downgrade in the link below but if it is within warranty you should contact Support directly.

    https://en.discussions.tomtom.com/spark-spark-3-runner-2-and-runner-3-473/software-version-rollback-requests-battery-issues-runner-spark-watch-series-1030088
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