Unable to sync my watch to phone or laptop — TomTom Community

Unable to sync my watch to phone or laptop

My watch has been working fine however on Thursday a problem started and I can't sync my activities from my watch. It is getting quite frustrating as I have 2 runs I want to upload and I have tried all the troubleshooting techniques mentioned on the website however it's still not working.

Comments

  • tfarabaughtfarabaugh Posts: 16,630
    Superusers
    Are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first):

    1) Are you plugged directly into the machine and not a hub?
    2) Does the port work, can the computer detect other devices (like flash drives) in that port?
    3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
    4) Is the USB port free of any debris or blockages?
    5) Is the Connect software running (is there an icon for it in the notification area)?
    6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
    7) Do you have administrator rights to the computer?
    8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
    9) Does the computer have a good Internet connection (Internet is required to sync)?
    10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?

    Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.

    If nothing above helps you may have a bad dock or there may be computer setting blocking it. At that point I would suggest contacting Customer Support and seeing what they can do. They can more deeply investigate and diagnose problems than we can here on the user forum. To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Email Us or Chat (there is no longer phone support available for watches).
  • Tommyb1415Tommyb1415 Posts: 2 [Apprentice Seeker]
    bv4hxm4718ad.png
    That is the image that comes up so the watch is definitely connected. I press try again and it just goes onto the charging screen and I have the same problem on the mobile app. It starts to sync (and it can sync my footsteps etc) however it just says 'Unable to sync, we weren't able to upload your activities.'
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