Update Via 53 via USB

garty22
Registered Users Posts: 4 
Apprentice Traveler

Apprentice Traveler
My Via 53 has a 7.83GB map update waiting. WiFi updates do work - I have a decent internet and WiFi connection but a map update always takes all night. If for any reason it fails, I don't have a satnav the next morning.
So I'd like to update it via USB like I did my old TomTom. Download the update first to my PC then push it to the device. Official guides suggest you should be able to do this just by installing MyDrive Connect and plugging it in via USB. However the moment I plug it in I get the following message:
UPDATE THE EASY WAY
Get the latest updates directly on your device. No computer needed!
..and there's no way to go any further. It just insists on doing the WiFi update
I definitely have the latest version of MyDrive connect. Any suggestions?
So I'd like to update it via USB like I did my old TomTom. Download the update first to my PC then push it to the device. Official guides suggest you should be able to do this just by installing MyDrive Connect and plugging it in via USB. However the moment I plug it in I get the following message:
UPDATE THE EASY WAY
Get the latest updates directly on your device. No computer needed!
..and there's no way to go any further. It just insists on doing the WiFi update
I definitely have the latest version of MyDrive connect. Any suggestions?
0
Best Answer
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Hi
@garty22
The NAV5 (Wi-Fi) devices normally update using Wi-Fi...
But you can update over USB with MyDive Connect running in the background: See Option (2)....
TomTom Video... Updating your navigation device using Wi-Fi®
If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens
On the left-hand side of the screen is your Wi-Fi Connection Status
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
___________________________
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB
___________________________
Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
__________________________
Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar
ATB YFM6
Answers
-
Hi
@garty22
The NAV5 (Wi-Fi) devices normally update using Wi-Fi...
But you can update over USB with MyDive Connect running in the background: See Option (2)....
TomTom Video... Updating your navigation device using Wi-Fi®
If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens
On the left-hand side of the screen is your Wi-Fi Connection Status
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
___________________________
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB
___________________________
Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
__________________________
Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar
ATB YFM6 -
Thanks, that makes a lot of sense, so it essentially is uses the PC's internet connection instead of its own WiFi.
It's disappointing though that the newer TomToms can't update via MyDrive. I much preferred seeing the map download, then seeing the progress as it was written to the device. When the device handles the whole thing by itself it just seems to take 3-4 times as long and you don't know exactly what it's doing.
So, boo TomTom, thanks YamFazMan for the answer.1 -
My VIA 53 is stuck on map update and I’m unable to update a map. I can’t do anything in this position!0
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Every answer they give tells you to update via reliable Wifi!!!! I don't have a consistent internet connection as I live in a rural area. I was told simply that nothing could be done and to return to vendor for replacement!!! TomTom washing their hands of problem. Full marks to Amazon though - they replaced without problem immediately and sent a new one. Now I have the same problem of maps not downloading and no alternative! I WILL NEVER buy another TomTom. Unreliable and extremely poor customer support.0
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Hi @Hudderz
I assume that when you connect your device to the PC, which has My Drive Connect running on it ,you are getting the Flash screen saying do the updates via Wifi. Well when you get that screen then ignore the PC and whilst the TT unit is still attached to the PC, which it is using only as a means of connecting to the internet, use the menu system on the TT device to do the Update as you would do if you were trying to do it whilst connected to Wifi directly.
Doug0 -
Hi
@HudderzEvery answer they give tells you to update via reliable Wifi!!!! I don't have a consistent internet connection as I live in a rural area. I was told simply that nothing could be done and to return to vendor for replacement!!! TomTom washing their hands of problem. Full marks to Amazon though - they replaced without problem immediately and sent a new one. Now I have the same problem of maps not downloading and no alternative! I WILL NEVER buy another TomTom. Unreliable and extremely poor customer support.
Tomtom are also correct in saying return the device though Amazon, your sales/return contract is with Amazon....
Maybe useful....
See Option (2) Updating over USB with myDrive Connect running in the background
Here... https://discussions.tomtom.com/en/discussion/comment/1627098/#Comment_1627098
ATB YFM0