Updating GO 5100

Treebor
Treebor Registered Users Posts: 3
Neophyte Traveler
edited March 2019 in Map purchase & installation
During the update of the GO 5100, the map has disappeared. I can not start the device correctly. Only the message: No maps available on the interface "I can not format the card in the device.
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Answers

  • Lochfrass
    Lochfrass Posts: 17,769
    Superuser
    You can try this
  • kayged
    kayged Registered Users Posts: 3
    Neophyte Traveler
    I have a similar problem with my GO 5200, every time there is a map update it deletes all my maps and then say's no map available. I look at the FAQ's and it tells me to us my drive connect on my PC but when I connect my GO 5200 to the PC it tells me the GO 5200 has WiFi and does not need a PC so I have to download the maps using WiFi at a very slow speed which takes hours instead of downloading on my broadband which would only take a few minutes. I started today's updates at 10:30 am, just finished and it is almost midnight!
  • kayged
    kayged Registered Users Posts: 3
    Neophyte Traveler
    Lochfrass wrote: »
    You can try this

    If only that would happen on my Windows 10 PC with the latest version of my drive connect, I get this screen arwbdbrxz60h.jpg
  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    edited March 2019
    Hi @kayged

    The previous video isn't suitable for Wifi devices like your GO5200.

    For your device, download management is always done from the TomTom device (4Dots...) either via Wifi or with the MyDrive Connect software.

    Watch this video, towards the middle at 1:0 minute reading it's explained how to do with a computer and MyDrive Connect.

    https://www.youtube.com/watch?time_continue=4&v=PTB6NKmwJrM



    Regards.

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