Problem with map. You cannot use this map on this device: USA_Canada_1GB-791. — TomTom Community

Map installation

Problem with map. You cannot use this map on this device: USA_Canada_1GB-791.

edzieedzie Posts: 1 [New Seeker]
in Map installation
This is what i see on my device after updating. Unfortunately the older version is overwritten. Need help now!

Answers

  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Hi @edzie

    Welcome to the community!

    The map has been reactivated on your device..

    Just remove the existing map first using TomTom HOME and then download a fresh copy.

    Regards
    Vikram
  • JONESY49JONESY49 Posts: 3 [Apprentice Traveler]
    Hello, I am having same issue with my maps for both Europe and US. Can you please assist?
  • DougLapDougLap Posts: 3,214 Superuser
    Hi @JONESY49

    @VikramK should be back on the forum on Monday.

    Doug
  • JONESY49JONESY49 Posts: 3 [Apprentice Traveler]
    @DougLap, thank you!
  • JONESY49JONESY49 Posts: 3 [Apprentice Traveler]
    Fixed: Dumped the maps files and restored from back-up. Thank you!
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