Rider 550 Condensation in screen

TartanHog
TartanHog Registered Users Posts: 2
New Seeker
Hi,

Just got my new Rider 550 out of the box and took it for its first spin. The device is great however almost the entire screen has condasation in side it after about 1 hour. Is there aneasy fix?

Cheers Martin

Comments

  • fredaroony2
    fredaroony2 Registered Users Posts: 123
    Renowned Trailblazer
    That's been happening since the 400 was released so no fix
  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi Tartan Hog

    Your device is new, so under warranty.
    Contact the seller or TomTom Customer Service.

    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Regards.
  • YamFazMan
    YamFazMan Posts: 20,800
    Superuser
    edited February 2019
    Hi Tartan Hog

    When using your Rider 4/5xx make sure the two rubber bungs are all ways FULLY SEATED and flush with the outer case...
    Tartan Hog wrote: »
    Just got my new Rider 550 out of the box and took it for its first spin. The device is great however almost the entire screen has condasation in side it after about 1 hour. Is there an easy fix?
    Use a de-moisturizing Bag e.g... https://www.wired.com/2011/07/bheestie/
    Or Google "Wet Phone"
    Caution... If you opt for the bag of rice method make sure you thoroughly wrap the device in Kitchen paper towel to stop the grains of DRY rice entering the external ports

    ATB YFM
  • TartanHog
    TartanHog Registered Users Posts: 2
    New Seeker
    Thanks, i have sent it back to be repaired under warranty. TBF no quibbles. To great on first outing though

    Cheers
  • Steve_1000
    Steve_1000 Registered Users Posts: 1
    New Seeker
    Good luck with that!!

    My older Rider had condensation and was allegedly replaced twice and still the problem remained so in desperation I bought a new 500 which has the same fault Nd has again allegedly been replaced twice but still has the fault and I'm now out of warranty.

    I wouldn't touch a Rider unit with a barge pole as they are inherently rubbish