I cannot download the latest map update and now my previously perfectly working unit is useless... — TomTom Community

I cannot download the latest map update and now my previously perfectly working unit is useless...

Can I just download the previous map again?

Answers

  • DougLapDougLap Posts: 5,532
    Superuser
    Hi @darkbarker

    If you are referring to the Old Start unit you had can you look here to see if it is one of the units that is no longer being supported by Tomtom.

    https://www.tomtom.com/en_gb/obsolete-products/#car

    You could try Customer Support to see if they can get the old map back for you..

    Doug
  • darkbarkerdarkbarker Posts: 5 [Apprentice Seeker]
    Thanks for the swift response. My unit does appear to be on that unsupported list. The annoying thing is that I wasn't particularly bothered about updating, but my wife kept nagging me to do so and now, although I can download the current map very easily, it will not copy onto my unit (which has plenty of space to do so). I guess it has deleted the previous, perfectly-working map as part of the process, so I have no map at all. I just want my old one one back!
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