Watch not holding charge

LauraFW

My Tomtom spark watch isn't staying charged for more than about 30min. I charge it for several hours yet it goes flat almost immediately.

I haven't changed the way I use it in any way but it's been gradually getting worse over the last 2 months. The only device I use with it is my blue tooth headphones and it doesn't sync to my phone. It's also out of warranty.

I've emailed Tomtom directly but thought I'd ask on here too. An thoughts?

tfarabaugh

If you search the forums you will find this is a known issue for many users with the recent updates. Try letting the battery fully drain and then do a factory reset and if that does not work go to this post and ask the moderator to roll back your firmware version to 1.3.255 which may fix it.

https://en.discussions.tomtom.com/spark-spark-3-runner-2-and-runner-3-473/software-version-rollback-requests-battery-issues-runner-spark-watch-series-1030088