Lifetime maps cannot be updated

timbukto

I recently purchased a TomTom 620 GO before Christmas 2018. The advertising by TomTom says "Lifetime Maps" - however, my recently purchased device says my map expired on 26/01/2019. How is this so? Not even a month old and map has expired. TomTom are misleading customers. How can they get away with this? This is over-the-top misleading and TomTom should fix the false advertising immediately.

timbukto

I recently purchased a TomTom 620 GO before Christmas 2018. The advertising by TomTom says "Lifetime Maps" - however, my recently purchased device says my map expired on 26/01/2019. How is this so? Not even a month old and map has expired. TomTom are misleading customers. How can they get away with this? This is over-the-top misleading and TomTom should fix the false advertising immediately.

big

That device does indeed have lifetime maps, it is not false advertising.

Which version map do you have? You can find this in Settings -> System -> About

The latest maps are 10.20. 10.25 should be out soon.

If you have anything earlier, try to update the device. if you cannot, TomTom support can sort it out so you will receive map updates.

Jenny P

How do I get into updating my maps for a To Go 520

Sandman1970

I contacted TomTom on Facebook about my TT, they got back to me within a day
asked for some info regarding my device and the next time I connected my TT to my PC all was fixed. so dont worry send them a message on FB and all will be sorted.

By the way, Cheers TT