Lifetime maps cannot be updated

timbukto
timbukto Registered Users Posts: 2
New Seeker
in Devices using MyDrive Connect
I recently purchased a TomTom 620 GO before Christmas 2018. The advertising by TomTom says "Lifetime Maps" - however, my recently purchased device says my map expired on 26/01/2019. How is this so? Not even a month old and map has expired. TomTom are misleading customers. How can they get away with this? This is over-the-top misleading and TomTom should fix the false advertising immediately.

Answers

  • timbukto
    timbukto Registered Users Posts: 2
    New Seeker
    I recently purchased a TomTom 620 GO before Christmas 2018. The advertising by TomTom says "Lifetime Maps" - however, my recently purchased device says my map expired on 26/01/2019. How is this so? Not even a month old and map has expired. TomTom are misleading customers. How can they get away with this? This is over-the-top misleading and TomTom should fix the false advertising immediately.
  • big
    big Posts: 1,706
    Superuser
    edited February 2019
    That device does indeed have lifetime maps, it is not false advertising.

    Which version map do you have? You can find this in Settings -> System -> About

    The latest maps are 10.20. 10.25 should be out soon.

    If you have anything earlier, try to update the device. if you cannot, TomTom support can sort it out so you will receive map updates.
  • Jenny P
    Jenny P Registered Users Posts: 1
    New Seeker
    How do I get into updating my maps for a To Go 520
  • Sandman1970
    Sandman1970 Registered Users Posts: 26
    Outstanding Explorer
    I contacted TomTom on Facebook about my TT, they got back to me within a day
    asked for some info regarding my device and the next time I connected my TT to my PC all was fixed. so dont worry send them a message on FB and all will be sorted.

    By the way, Cheers TT
  • Art_Bont
    Art_Bont Registered Users Posts: 1
    New Seeker
    edited February 2020
    I PURCHASED A GO MODEL 4CQ01 FROM BEST BUY CALGARY WITH LIFETIME MAP UPDATES BUT CAN NOT LOD MY MAP UPDATES
    CONTACT ME AT [email protected],net
    THANK YOU

    Mod edit: Please do not post any personal information on a public forum!
  • Oskar-2
    Oskar-2 Registered Users Posts: 1,632
    Revered Voyager
    edited February 2020
    Check this out please and get in touch with someone official here or with support! For TomTom your GO 2535 TM probably has reached EOL and won't/shouldn't get new maps no more.
  • DougLap
    DougLap Posts: 9,425
    Superuser
    edited February 2020
    Hi @Art_Bont

    If your device has been sold with Lifetime Maps but is a device that has been declared end of life @VikramK of TomTom have stated that Lifetime maps are still being honoured.

    Contact Customer Support and they should be able to help sort the problem out.

    Canada (en)
    +1 877-757-7137
    Monday - Friday: 9:00 a.m. to 6:00 p.m. EST

    Doug
  • Oskar-2
    Oskar-2 Registered Users Posts: 1,632
    Revered Voyager
    Your hint does make all the difference, Doug! Thanks in the name of Art-Bont for it.

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