My TomTom Lifetime maps will NOT update ... yet again — TomTom Community

My TomTom Lifetime maps will NOT update ... yet again

My TomTom was purchased from Halfords a few years ago with Lifetime Map Updates. When about 2 year old, the maps would not update. I contacted TomTom, and after some email correspondence, the problem was by some magic rectified by TomTom.

Now it's happened again. I connect to MyDrive ... it tells me it is updating ... then that it is all up to date ... and the maps are NOT updated ... I receive a message at start-up telling me my maps are way out of date.

I would very much appreciate some assistance!

David

Answers

  • dhndhn Posts: 33,153 Superusers
    I guess a call to support is needed:

    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • YamFazManYamFazMan Posts: 14,979 Superusers
    edited February 23
    Hi

    Check the first two characters of your GO 820 serial Number

    "FA">GO LIVE 820, 8GB + micro-SDHC, MyDrive Connect NAV3... OK
    "FT">GO LIVE 820, 2GB + micro-SDHC, MyDrive Connect NAV3... Eol (End of Life)
    "FU">GO LIVE 820, 4GB + micro-SDHC, MyDrive Connect NAV3... OK

    If your devices serial Numbers first two characters is "FT" & You have Lifetime Maps

    Devices with lifetime maps are not affected
    Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

    See VikramK Post (TomTom Staff) Here....
    https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
    ________________________________

    If you have Lifetime Maps or an existing Map Subscriptions
    Call Tomtom Support...
    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    When calling....
    Tomtom are monitoring Eol support by an Auto Response System
    When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond


    ATB YFM


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