My tomtom go live 825 is not detected in 4 different computers, all with mydrive software(3 pc 1mac)

jcrmoliveira

My tomtom go live 825 is not detected in 4 different computers, all with mydrive software(3 pc 1mac).
I've done everything I found online and in your support. Seems like a common problem, can you help?

dhn

Anything here?:
https://discussions.tomtom.com/en/discussion/990570/faq-mydrive-connect-troubleshooting-tips

https://uk.support.tomtom.com/app/answers/detail/a_id/16339

https://uk.support.tomtom.com/app/answers/detail/a_id/19190

http://us.support.tomtom.com/app/answers/detail/a_id/21428/locale/en_US

Support:

Portugal
800780277
De Segunda a Sexta: das 08.00 às 16.30

And are you using the cable that came with the device when connecting to the computer?