no maps found?

kaver55
kaver55 Registered Users Posts: 2
New Seeker
in MyDrive Connect
device says its updated and will not turn on

Answers

  • rsholmes1
    rsholmes1 Registered Users Posts: 1
    New Seeker
    maps not found
  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    Hi @kaver55

    I would suggest that you contact customer service as they might have to check some backend settings to redownload a fresh map..

    @rsholmes

    Could you try steps suggested here: http://uk.support.tomtom.com/app/answers/detail/a_id/16693

    Regards
    Vikram
  • samysam
    samysam Registered Users Posts: 7
    New Seeker
    edited November 2021
    Yeah, contact customer service except there is no customer service. How about a phone number? Your link is useless. It takes you to the main support page. Not to anything related to the no maps found problem. When you search for that, you get this page. More than useless. I am starting to hate TomTom. I've spend all night looking for answers to my problem and there is none.
  • DougLap
    DougLap Posts: 10,057
    Superuser
    Hi @samysam

    The post you are referring too was in 2019 and therefore pre covid and since then the method for contacting customer support has changed.

    Doug

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