After update - error — TomTom Community

After update - error

After update - error.
"Problem with map you cannot use this map on this device tomtom: Europe-100381".
Maps do not work. How do I recover the maps?

Answers

  • VikramKVikramK Posts: 10,917 Moderator
    Hi @vr7255835

    Welcome to the community!

    I have reactivated the map on your account.

    Please remove the existing map first using TomTom HOME and then download a fresh version that gets offered.

    Regards
    Vikram :smiley:
  • vr7255835vr7255835 Posts: 7 [Apprentice Traveler]
    do I delete an existing map using TomTom HOME? How exactly do this?
  • VikramKVikramK Posts: 10,917 Moderator
    @vr7255835

    Steps:

    # Click Manage my device in TomTom HOME and select the Items on the device tab.

    # Expand Maps and then select the map you want to remove.

    # Click Remove selected items

    # Click OK to delete the map

    Regards
    Vikram
  • vr7255835vr7255835 Posts: 7 [Apprentice Traveler]
    Thank!
    On your recommendation, I deleted the card, but now I cannot find a new one. Navigator does not offer. Help! How to do it?
  • VikramKVikramK Posts: 10,917 Moderator
    Hi @vr7255835

    You should be offered the Europe map in TomTom HOME..

    Could you follow the steps on this FAQ:

    http://uk.support.tomtom.com/app/answers/detail/a_id/15231

    Regards
    Vikram
  • vr7255835vr7255835 Posts: 7 [Apprentice Traveler]
    edited February 2019
    I did everything according to the instructions, but the map is not offered

    smdbqoay4xis.png

  • VikramKVikramK Posts: 10,917 Moderator
    edited February 2019
    Hi @vr7255835

    That is strange..

    Could you click on this link, to send me the serial number of your device through a PM.

    Regards
    Vikram
  • vr7255835vr7255835 Posts: 7 [Apprentice Traveler]
    sent.
  • vr7255835vr7255835 Posts: 7 [Apprentice Traveler]
    sent.
  • vr7255835vr7255835 Posts: 7 [Apprentice Traveler]
    Hello
    My problem is not solved
  • brlkbrlk Posts: 4 [Apprentice Traveler]
    edited July 2019
    Hi @VikramK
    I have the same issue that the @vr7255835 has.
    I just bought a Renault Megane 3 with the Camrminat TomTom nav, and after updating with the TomTom HOME and I'm getting the "Problem with map you cannot use this map on this device tomtom: Europe-100381" error.

    Could you please help me with that?
  • uhlalexuhlalex Posts: 1 [New Traveler]
    Also error 100381 after installing update
    cs934ly1kb4r.jpg

  • VikramKVikramK Posts: 10,917 Moderator
    Hi @uhlalex

    Welcome to the community!

    Map reactivated, just remove the existing map and download a fresh version using TomTom HOME.

    Regards
    Vikram
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