Tom Tom Start 20- Frozen device

Lucy G
Lucy G Registered Users Posts: 3
Apprentice Seeker
Yesterday when I switched my device on it gave me an error message regarding files.. I was not able to read the full error as the device switched off. I have tried to connect it to my pc to see if I could fix the error or even do an update but the device is frozen on the start up screen, It wont load any further than that


  • dhn
    dhn Posts: 33,388
    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.