Device email address does not match my account since recent change. — TomTom Community

Device email address does not match my account since recent change.

I recently had to change my email adddress on my TomTom account. This was easy to do but my TomTom GO60 device still shows my old email and therefore I am not albe to log-on from the device itself even when the device is connected to my drive and therefore cannot synchronise new routes created on my PC. Is there any way to change the address that shows on the device? All other software on the device is up to date therefore I am surprised that the email didn't update at the same time. Can anyone help please?

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Answers

  • LochfrassLochfrass Posts: 12,002
    Superuser
    You must do a factory reset. Then you can put in the new Mailadress.
  • Smokey HarrySmokey Harry Posts: 3 [Apprentice Traveler]
    Thank you. I'll give that a try.
  • Smokey HarrySmokey Harry Posts: 3 [Apprentice Traveler]
    Many thanks Lochfrass - reset worked fine and I was able to retrieve places & some routes from My Drive.
    Greetings from Scotland

    Problem solved - thanks.
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