Device email address does not match my account since recent change.

Smokey Harry
Smokey Harry Registered Users Posts: 3
Apprentice Traveler
I recently had to change my email adddress on my TomTom account. This was easy to do but my TomTom GO60 device still shows my old email and therefore I am not albe to log-on from the device itself even when the device is connected to my drive and therefore cannot synchronise new routes created on my PC. Is there any way to change the address that shows on the device? All other software on the device is up to date therefore I am surprised that the email didn't update at the same time. Can anyone help please?

Best Answer

Answers

  • Lochfrass
    Lochfrass Posts: 18,612
     Superuser
    You must do a factory reset. Then you can put in the new Mailadress.
  • Smokey Harry
    Smokey Harry Registered Users Posts: 3
    Apprentice Traveler
    Thank you. I'll give that a try.
  • Smokey Harry
    Smokey Harry Registered Users Posts: 3
    Apprentice Traveler
    Many thanks Lochfrass - reset worked fine and I was able to retrieve places & some routes from My Drive.
    Greetings from Scotland

    Problem solved - thanks.