TomTom watch not responding — TomTom Community

TomTom watch not responding

sumitkumar120sumitkumar120 Posts: 2 [Apprentice Seeker]
My tomtom spark 3 is stuck at this screen and is not responding to anything7k6z3znzgr4n.jpg.

Someone please help me restore it

Answers

  • tfarabaughtfarabaugh Posts: 16,734
    Superusers
    You need to sync it so it can update the Quick GPS file. Plug it into your computer with MySports Connect running and it will update the file. If it does not do a factory reset. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.
  • sumitkumar120sumitkumar120 Posts: 2 [Apprentice Seeker]
    Well, I have tried these things but not working. The watch is not being detected by my laptop anymore and it is stuck at this screen while I was performing factory reset.
  • tfarabaughtfarabaugh Posts: 16,734
    Superusers
    If it is not detected by your laptop, how did you do a factory reset which requires a computer? Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle. You can also try to perform a reset on your watch using the recovery mode, follow these steps:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed. If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.
    3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
    4. Release the button and wait for Sports Connect to show Update.
    5. Click Update in Sports Connect.

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