Heart rate — TomTom Community

Heart rate

My runner3 hasn't recorded my average heart rate since december, and I wear it at least 20 hours a day, even sleeping.
Is there something I can do to restart this feature?
When doing sports, heart rate is shown with no problem and the green light turns on from time to time.
Thank you


  • tfarabaughtfarabaugh Posts: 16,729
    Try a factory reset and make sure you have it turned on under Tracker>Heart.
  • carmengc1994carmengc1994 Posts: 4 [Apprentice Seeker]
    Thank you, it seems as it is working again, I hope it is for a long time
  • Tabascoboy69Tabascoboy69 Posts: 1 [New Seeker]
    hi, my spark 3 cardio + music . hasn't shows my heart rate in the external bandsince last week, even the bike sensor too
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