Unable to reinstall a map I already own — TomTom Community

Map purchase & installation

Unable to reinstall a map I already own

GO500TTGO500TT Posts: 1 [New Traveler]
in Map purchase & installation
My Tom Tom Go 500 with lifetime free maps shows "No Maps Available Reinstall a map you already own …… but when I try do that through "My Drive Connect" it starts to update but then tells me to re connect my device whilst the device is telling me it is connected. This all started when I tried to install an update which was interrupted due to unreliable internet connection at 40%.

Comments

  • David PridmoreDavid Pridmore Posts: 2 [New Seeker]
    I recently reconnected my TomTom VIA 52, which started in Indonesian, not Aussie English, and then it had the gall to ask if I would like to purchase the maps to which I have 'lifetime' access? Can TT please provide me with a rational answer why I should not just post information in other for a regarding this poor 'service'?
  • David PridmoreDavid Pridmore Posts: 2 [New Seeker]
    Your spell check also stinks - in my previous comment 'fora' has been changed to 'for a'. Fora is the plural of forum.
  • YamFazManYamFazMan Posts: 20,085
    Superusers
    edited February 2019
    Hi
    Try Contact Tomtom Support to correct your Account
    Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
    David Pridmore wrote: »
    Your spell check also stinks .
    Isn't the Spellcheck more Browser than Forum specific ???
    Test Using the Firefox browser... fora

    ATB YFM

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