Update Failed Trucker 6000 it says "Update Failed

grandadbaza
grandadbaza Registered Users Posts: 2
Apprentice Traveler
edited April 2019 in MyDrive Connect
It seems recently when I do an update from My Drive Connect , on my drive screen it says "your device has been successfully updated", but on the screen of my tom tom Trucker 6000 it says "Update Failed , please try again
Any advice

Comments

  • Crystalbarn
    Crystalbarn Registered Users Posts: 62
    Legendary Explorer
    I see no one from Tom Tom answers, yet I am also having this same problem on my Trucker 6000 - GO 6100 and Rider 450 two months after this post!

    Additionally MyDrive constantly says no internet connection unless you connect a device to the PC!

    MyDrive and the entire updating procedure is erratic unreliable, unstable, frustrating and time consuming!

    I wish I could say owning TomTom nav devices has enriched my life but I cannot and won’t be buying anything TomTom branded again.
  • bazzra
    bazzra Registered Users Posts: 1
    New Seeker
    i have mydrive installed on my laptop but i can't connect trucker6000 to it any ideas?
  • YamFazMan
    YamFazMan Posts: 21,169
     Superuser
    edited December 2021
    Hi
    @bazzra
    Welcome to the site...
    If I'm having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
    Step-by-step instructions for removing the 'Home3' Folder and the 'MyDrive connect' folder....
    See... https://discussions.tomtom.com/en/discussion/1134289/connection-problems-mydrive-connect-delete-the-home3-mydrive-connect-folders

    Here's a similar solution recently suggested by Tomtom support ....
    Step by step MyDrive Connect fix from Tomtom support....
    Okay.
    I will share certain steps with you for troubleshooting and request you to perform it as it is.
    1) Close MyDrive Connect completely.
    2) Make sure there are no TomTom related processes running in task manager.
    -The Task Manager can be found by pressing the keys Ctrl+Alt+Del and then selecting Task Manager
    3) Uninstall MyDrive Connect via the Control Panel
    4) Delete the TomTom folder from the Program files.
    -Go to Start and then My Computer/Computer/This PC
    -Delete the MyDrive Connect folder from C:\Program Files and C:\Program Files (x86)
    5) Check each username profile (marked as <username> here) and make sure the TomTom folders are deleted from the following locations:
    -C:\Users\<username>\AppData\Local
    -C:\Users\<username>\AppData\Roaming
    -C:\Users\<username>\AppData\\Local\VirtualStore\Program Files
    6) Press the Windows Key + R to open the run window.
    - Type in %temp% then press OK . Delete as many files from this location as possible. Some files can not be deleted. This is normal.
    7) Restart the computer.
    8) Create a new Administrator account in Windows.
    -Create a simple username, for instance TomTom, with no spaces or special characters (like â, é, ë etc.).
    9) Log out of the current account and log in with the new administrator account.
    10) Reinstall MyDrive Connect.
    - Go to https://help.tomtom.com/hc/articles/360013959499-Installing-MyDrive-Connect
    - Download MyDrive Connect.
    -Go to the download folder, right-click on the file MyDriveConnect.exe and press run as administrator.
    11) Check the status of the program in the firewall
    11) Then connect the device to the computer and follow the update and install it. The update should go through.
    Make sure to install the update one at a time.
    Stay safe... ATB YFM

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