Sport watch can not pair. — TomTom Community

Sport watch can not pair.

Hadi KhoHadi Kho Posts: 2 [Apprentice Seeker]
Dear Sir,
I purchased TomTom watch Spark 3, it can not pair to my mobile, always sending a message said:
Multiple headphone in range, please use only one. How do I fix this problem? I only have one headphone, but I have an old TomTom sport watch which is not function properly right now, therefor I bought this one now a new TomTom watch Spark 3.

Comments

  • tfarabaughtfarabaugh Posts: 15,770 Superusers
    Before pairing, you should turn off BT on all the other devices you have tried pairing them to, as BT is a one-to-one relationship, so it can only play on one device at a time. Any of these devices could be stealing the signal first. Alternately, go outside away from the other devices so they are all out of range before trying to pair the headphones. Make sure the headphones are in pairing mode while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). On most headphones you need to press and hold the power button for an extended period to get into pairing (check the instructions for your headphones). Once they are paired you do not need to pair again, but make sure the headphones are turned on while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). This works for me every time. If I do it the other way and got to search first it often won’t find them. Finally, make sure you are not putting the headphones into pairing each time. On some models if you hold the power button for a second too long it will put it into pairing mode. For pairing purposes, leave the headphones sitting on the watch so they are as close as possible. And again, make sure you are in clock mode before going into pairing mode (just like when you turn them on to listen) and only press up once you have gotten the confirmation from the headphones that they are in pairing mode.

    I would take care with your buying decision considering TomTom left the wearables business well over a year ago and is just selling out their inventory. All production and development has stopped and there will be no new features or changes to the existing features in the future. If you are able, you may want to consider returning the device and going with another brand that is active in the sports watch market and intends to continue producing and supporting devices.
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