Cannot activate map without product code

Gwynn007 Registered Users Posts: 1
New Seeker

I have recently purchased a Renault van with built in Carminat TomTom Live sat nav.

The SD card that came with the van is showing that the maps have not been activated when inserted and to activate the maps at

The problem I have is that I do not have the 15 digit product code that is required to activate on
I have the code displayed on the Sat Nav screen and the code printed on the front of the SD Card.

Where can I source the product code from.

I have spoken th Renault who say I need to eithercontact TomTom or purchase new maps.

I have been trying to call TomTom support on the number Renault gave me however I gave up after 30 mins on hold.

Any assistance would be much appreciated.

the SD Card code is: 25920 4051 R

The device code shown on the screen is: AK6HW A2NAW

Just need the product code.

Thanks in advance.